CENTER STREETMAIL
HERE TO HELP

Your mailbox questions,
answered.

From choosing a plan to collecting your first letter—here’s what to know.

Getting started

How do I get started?

Start by choosing Starter, Plus or Pro, then follow the signup steps. Before your mailbox can receive mail, you’ll need to complete the required identity verification and mailbox authorization, review your service terms, and receive staff approval. Staff will then provide your mailbox number and mailing instructions.

Online signup is currently a demonstration and checkout is paused. A sample application does not activate service—wait for confirmation before sending mail to your new address.

What is a virtual mailbox?

A real street address for receiving your mail, with options to request scans, forwarding, shredding or local pickup. Your mailbox number is assigned after verification and staff approval.

Where is Center Street Mail located?

201 E Center St, Suite 108, Anaheim, CA 92805. Staff will provide your complete mailing format and assigned mailbox number during onboarding. Please wait for activation confirmation before sending mail.

Which plan should I choose?

Starter is $6.99/month for 15 incoming items, 5 scan pages and 1 recipient. Plus is $12.99/month for 40 items, 25 scan pages and 2 recipients. Pro is $24.99/month for 100 items, 75 scan pages and 4 recipients. Allowances reset each calendar month. Compare plans.

Can I activate a mailbox right now?

Online signup is currently a demonstration and checkout is paused. Submitting a sample application does not activate a mailbox. Service starts only after required verification, staff approval and confirmation of your service terms.

Managing your mail

How does mail scanning work?

Request that selected mail be opened and scanned so you can read it digitally. Starter includes 5 scanned sides per month, Plus 25 and Pro 75. One double-sided sheet counts as two scan pages. Additional scanned sides are 15¢ each.

Can you forward my mail?

Forwarding is available on all plans. Letter forwarding is $2 per shipment plus actual postage. Several letters can be consolidated into one standard envelope within that handling fee. Standard package forwarding is $4 per package plus postage; special packing requires a quote.

Can I pick up my mail in person?

Local pickup is free Monday–Friday, 9 AM–5 PM Pacific, at 201 E Center St, Suite 108. Confirm that your mail is ready before visiting.

How long is mail stored?

Letter storage is free for the first 30 days, then $1 per item per additional 30-day period. Package storage and oversized-item arrangements require staff confirmation. See all extra fees.

What happens if I exceed my plan allowance?

Additional incoming mail is 20¢ per item and additional content scans are 15¢ per scanned side. Extra recipients cost $3 each per month beyond your plan allowance. Forwarding postage and handling are separate.

Do you accept packages or deposit checks?

Package acceptance, size and weight limits, storage and special packing must be confirmed with staff before delivery. Check deposit is not offered at launch.

Can I have unwanted mail shredded?

Shredding and recycling of ordinary mail are included. Request disposal only when you no longer need the physical original.

Your address & account

Can I receive mail for more than one person or business?

Yes, subject to authorization and account rules. Starter includes 1 recipient, Plus 2 and Pro 4. Additional recipients are $3 each per month. Each recipient must complete the applicable onboarding steps before receiving mail.

What happens before my address is activated?

Staff will guide you through mailbox authorization, identity verification and the required forms. Your assigned mailbox number and address-use instructions are provided after the required checks and approval.

Can I use this address for business registration or banking?

The address is intended for business correspondence. Acceptance for registration, banking, licensing or other filings depends on the receiving organization. Check its requirements before using the address for that purpose.

Where can I find your service policies?

Read our privacy policy, terms of service and cancellation policy before activation. Review the fee schedule for charges beyond your monthly plan.